How we collect, use, protect, and manage your personal information
Last Updated: January 1, 2026. agen62 is committed to protecting your personal data and maintaining transparency about our data handling practices. This Privacy Policy applies to all Indonesian and international users of our platform.
Welcome to the Privacy Policy of agen62, Indonesia's premier VIP online gaming platform. This document explains in detail how we collect, use, store, protect, and share your personal information when you use our Services. We are committed to maintaining the highest standards of data protection and complying with applicable international privacy regulations.
By creating an account on agen62 or using any of our Services—including casino games, sports betting (such as bandar bola and mix parlay), togel (lottery), sabung ayam (cockfighting), slot games (including slot gacor selections), and live dealer experiences—you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
agen62 serves primarily Indonesian residents from major cities including Jakarta, Surabaya, Medan, Bandung, and Bali, as well as international players. We recognize that trust is fundamental to our relationship with you, and protecting your privacy is a core component of earning and maintaining that trust.
When you register an account with agen62, we collect the following personal information:
To process deposits and withdrawals, we collect payment-related information:
We automatically collect technical information when you access our platform:
We retain records of your communications with us, including:
agen62 uses your personal information primarily to provide, maintain, and improve our Services:
With your consent, we may use your contact information to send:
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.
agen62 shares your information with trusted third-party service providers who assist us in operating the platform:
All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorize.
We may disclose your information when required by law or in good faith belief that disclosure is necessary to:
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email and prominent website notice before your information becomes subject to a different privacy policy.
We may share aggregated, non-personally identifiable information with business partners, advertisers, and the public. For example, we might publish statistics about total bets placed on BRI Liga 1 matches or the most popular slot games among Indonesian players. This aggregated data cannot be used to identify individual users.
We Never Sell Your Data: agen62 will never sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is our most valuable asset.
agen62 implements industry-leading security measures to protect your personal information:
While we implement robust security measures, you also play a critical role in protecting your account:
Security Guarantee: Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security.
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. agen62 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, login authentication, and security features | Session or up to 1 year |
| Performance Cookies | Collect anonymous data about how visitors use our site to improve performance | Up to 2 years |
| Functional Cookies | Remember your preferences (language, currency, game favorites) for a personalized experience | Up to 1 year |
| Marketing Cookies | Track your browsing activity to deliver relevant advertisements and promotional offers | Up to 1 year |
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling essential cookies may prevent you from accessing certain features of the agen62 platform, such as logging into your account or placing bets.
To manage cookies in popular browsers:
As a user of agen62, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
If you believe any of your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings, or contact customer support for assistance.
You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations or resolve disputes.
You can request that we temporarily restrict processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal data in a portable format and transmit it to another service provider, where technically feasible.
You may object to processing of your personal information for direct marketing purposes at any time. You can unsubscribe from promotional emails using the link provided in each message.
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We may require verification of your identity before processing your request.
agen62 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
While your account remains active, we retain all personal information, transaction records, and gaming history to provide continuous service and support your VIP benefits.
After you close your account, we retain certain information for the following periods:
After the applicable retention period expires, we either securely delete your personal information or anonymize it so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
agen62 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. These countries may have data protection laws that differ from Indonesian regulations.
When we transfer your data internationally, we ensure appropriate safeguards are in place:
By using agen62, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.
agen62 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of agen62 after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Our Indonesian-speaking support team is ready to assist you with any privacy-related questions. For general platform questions, please visit our FAQ page.
Bank-grade encryption protects all data transmission between your device and our servers, ensuring your information remains confidential.
Your KTP, bank statements, and identity documents are encrypted and stored in ISO 27001-certified data centers with strict access controls.
We never sell, rent, or trade your personal information to third parties. Your data is used exclusively to provide our VIP gaming services.
Request access to your data, corrections, deletion, or data portability anytime. We respect your control over your personal information.
We retain your information only as long as necessary for service delivery and legal compliance, then securely delete or anonymize it.
We share data only with vetted service providers (BCA, BRI, BNI, OVO, DANA, GoPay) who are contractually obligated to protect your information.
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